Week 1 : Clarity
Participants look at whether their communication is embedded with ‘I have to’, ‘I must’, ‘I need to’, ‘I should’, ‘I’m supposed to’, ‘I can’t, ‘I’m unable to’ or whether they’re communicatingwith clarity – making statements of granularity about what they want to achieve and how they’re going to go about doing with clear reasons and identified prices that need to be paid.
Week 2 : Honesty
Participants look at how courageously they communicate bad news – do they try to convey the impression that everything is fine and they are on top of things or do they get emotional and stressed because they subconsciously believe that this conveys seriousness about the results.
Week 3 : Ownership
Probably the single biggest destroyer of credibility is making excuses, and although the concept of taking ownership seems like a no-brainer, many people continue to point fingers under pressure. We examine the underlying self-judgements that create this behaviour and participants consider in which situations they feel like they do not have choices available to them, when actually they do.
Week 4 : Win Win
Teaching leaders how to find win win solutions with people who don’t report to them allows them to execute on complex cross functional projects with external partners and clients without getting stuck in silos or getting trapped in organizational politics. We also teach best practice communications – how to share feedback, make requests, say no, hold people accountable, listen and understand to other points of view, etc.
Week 5 : Commitment
When people don’t have confidence in their ability to produce an outcome they use statements like ‘I’ll try’ or ‘I’ll do my best’, as opposed to making clear confidence generating commitments like ‘I’ll get x done by y time’. In this principle we have participants identify the subconscious beliefs that can prevent them from producing the results they say they want and get them to ask themselves whether they want to commit to maintaining those beliefs or to producing the results they say are important.